Thousands of Amazon Employees Send Open Letter to CEO Andy Jassy Expressing Concerns Over Company Policies

In a significant display of employee activism, more than a thousand Amazon workers have collectively signed an open letter addressed to CEO Andy Jassy and the company’s senior leadership team, known as the S-team. The letter highlights serious concerns from the workforce about various company practices and how they affect employees who develop, train, and deploy Amazon’s advanced technologies.

The open letter, which emerged publicly in late 2025, demands increased transparency, improved working conditions, and greater inclusion in decisions affecting the workers who are integral to Amazon’s technological innovations. The employees behind the letter represent a broad cross-section of the company’s technical labor force, emphasizing their essential role in building and maintaining Amazon’s vast infrastructure and AI capabilities.

Among the central issues raised, the workers voiced apprehensions about the rapid deployment of generative AI technologies within Amazon, which CEO Andy Jassy has recently championed. Jassy has publicly shared his vision on the transformative potential of AI agents to accelerate innovation and enhance customer experiences across all sectors of the business. However, he also acknowledged that this AI-driven evolution could lead to significant workforce reductions due to efficiency gains[1].

This contrast between leadership’s forward-looking AI initiatives and employee concerns has contributed to growing tensions. The letter calls for a more balanced approach that considers employee input and safeguards jobs while pursuing technological advancements. It appeals for Amazon to maintain its reputation as a customer-obsessed and innovative company by also being a responsible employer that values its workers’ wellbeing.

Industry observers note that this development at Amazon reflects a broader trend in the technology sector, where frontline workers are increasingly organizing to express their demands on working conditions, equity, and corporate governance. The letter to Jassy and the S-team underscores the urgency felt by employees to shape the future of Amazon in ways that align with their interests and ethical considerations around AI use.

While Amazon’s executive leadership has not issued a detailed public response to the letter yet, the company’s previous communications have stressed openness to employee feedback and a commitment to operate with agility and innovation[1]. How the company addresses these employee demands could influence its workplace culture and operational strategies moving forward.

This episode also puts a spotlight on the evolving role of AI in major corporations, where technological progress must be balanced with social responsibility. As Amazon continues to integrate AI extensively, the dialogue between workers and management may play a crucial role in defining sustainable business practices in the era of automation.

For the thousands of Amazon employees who signed the letter, it represents a collective call for respect, inclusion, and shared decision-making power as they continue to build the technologies that shape the future of commerce and work.